About the Division of Information Technology

Connect with Us  

Division of Information Technology staff are available in person or by phone to support and administer campus applications, discuss IT services, or offer help for your computer or other device. 

Phone or Submit a Ticket
Normal Availability: Monday-Friday; 7:30am - 6:30pm ET (closed for University holidays)

• Phone: (Local) 828.227.7487; (Toll-free) 866.928.7487
• Submit a ticket: ithelp.wcu.edu

Please note: Voicemail and Submit a Ticket support are monitored daily after close until 9pm. Action will be taken on any priority issues affecting most of the campus. e.g. network outage. All other requests will be followed up on the next business day. For after-hours and weekend assistance, please consider walk-up support.

Walk-up
Normal Availability:

• Monday-Thursday; 7:30am - 9:00pm ET
• Friday; 7:30am - 7pm ET
• Saturday; 1pm - 5pm ET
• Sunday; 1pm - 5pm ET

Please note: Availability is subject to change based on semester breaks, holidays, etc. For specific availability please visit: Technology Commons - Hours of Operation

For additional information: Technology Commons

Self-Service: IT Help 
Normal Availability: 24/7

The IT Help portal is available to help provide answers to the most frequently asked questions. You can search any keywords (e.g. Office 365 for Windows) in IT Help .

Leadership

Chris Williams, an information technology executive with over 25 years of experience in public higher education, is Western Carolina University’s Chief Information Officer and member of the Executive Council.

As a member of WCU's senior management team, the CIO is responsible for overseeing the university’s information technology operations and providing strategic leadership in planning, developing, implementing, and maintaining technology and information systems that support the academic and administrative goals of the university.

Before joining WCU in June 2024, Chris served in various IT leadership roles at the University of North Carolina at Chapel Hill for the last 25 years. Most recently, he served as the Student Affairs IT Director and previously served as the ResNET Program Director.

A graduate of the University of North Carolina Chapel Hill with a Bachelor’s degree in Mathematics, Chris earned his Master’s degree in Business Administration with an Information Systems concentration from the University of North Carolina at Wilmington and completed the Certified Government CIO Program through the UNC School of Government.

Divisional Leaders