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Website Support

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University Communications and Marketing provides support for administrators across campus charged with editing content on any section of the website.

This includes managing the content management system and site search platform, campus map, consulting on information architecture and user experience, developing custom web solutions as needed, approving all submitted changes to content on the site, and providing training and daily technical support to admins.

We also oversee content for the university homepage and gateway pages and build custom sites to support new initiatives and marketing campaigns.

Website Troubleshooting

Having trouble with the website or need a web-based solution? Submit a web request in the UCM project request form.

Administrator Training

Any campus employee assigned by their unit or department to update and manage web pages can be given access to those pages by attending a basic training session for our website content management system. Trainings are scheduled at least once a month and include basic training on all interior page features as well as tips for creating the best possible content for your site. CMS Manager Emily Giarette schedules and oversees our training program.

Existing web editors can contact Emily Giarette for individual assistance and virtual training.

Finding the Help you Need

University Communications and Marketing partners with the IT Systems and Applications team to support a wide variety of online needs. Marketing's role is management of the external website (, our content management system, and our search functionality. IT supports our Intranet (myWCU), Banner functionality, and embedded applications such as our 25Live calendar tool. The information below is to help you find the help you need.

WCU's scheduling and calendar tool, 25Live, can be used to create a custom calendar specific to your unit or department. These calendars are set up and supported by personnel in WCU's IT division. For assistance you may visit or email

Once your calendar has been created, it can be embedded on your unit or department website by sending our external web team a request using the same links as above. Your calendar can be included as a sidebar element on multiple pages upon request.

If you are unsure of where a new page should go within the site, have questions about the appropriate page template, or need help setting up a new folder, please submit a web request in the UCM project request form

If you are launching a new program or initiative that needs an entirely new section on, please submit a request for support and guidance.

Our CMS platform has the capability to host a blog that can support content for your program or unit. Access to this new functionality requires the unit to define a content strategy and assign staff responsible for managing the strategy. If you'd like to discuss starting a blog, please submit a request for support and guidance.

With the launch of our interactive online map, we have the capability to create dynamic maps for a variety of events across campus. For more information or to request changes to our campus map please contact Patrick Hinkle.

If you need new photos for your site, please contact University Photography through the UCM project request form. Photography maintains a repository of photos of most programs and units and can shoot new or additional photography upon request. Please plan ahead and expect a realistic turnaround of approximately 30 days to allow for scheduling, shooting, and editing.

If you would like to have video produced for your website, please submit a videography request in the UCM project request form. While we have great in-house video resources, there is a great deal of demand on video to meet university needs. University Communications and Marketing (UCM) work with university leadership to identify priorities each semester for our video department and take on additional projects as time is available.

If you have a budget to support the project, UCM can also assist in identifying freelance video talent and managing the project.

Office of Web Services